Coffee without queues: Introducing the Café App

Use case

The Café App takes the stress out of coffee for both customers and baristas.

Coffee is one of life’s little luxuries. Sipping an Americano or slurping a cappuccino is a quick and easy way to brighten your day. But sometimes, buying a coffee can be stressful.

The queues can be long, or you can’t find a table. When a coffee does appear on the counter, it’s not clear whether that cappuccino is your order or someone else’s.

Screenshot of K3|imagine cafe app

Click, sip, relax

K3 Business Technologies developed the Café App on the K3|imagine platform for the Retail Expo in London. Customers could take a seat and make themselves comfortable, then order and pay for their coffee through the app.

There was no waiting around in queues, or competing to grab the next available cappuccino. Instead, customers could track their order, and their coffee was delivered straight to their table. They simply clicked, sipped and relaxed.

Easy for customers and staff

The cloud-based Café App is easy and simple for customers to use. There’s no need to download anything. You can order food and drinks by tapping, scanning or entering the URL on a mobile phone.

The app is connected with an order board that shows the status of each order. Customers know how long to wait, while staff can keep track and change the status of orders.

The Café App provides:

  • Simple, visual ordering
  • A no-queue way for customers to order and pay
  • An order-ready board so customers can track their order
  • A server-friendly kitchen board so staff can manage the status of every order
  • A detailed data board.
Man in coffee shop looking at orders on screen

Find out more

The success of the app at the Retail Expo means that Café App is now available to other K3|imagine customers. If you would like to find out more about the app, or need to develop a retail app for your business, please contact us today.

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